Refund policy

Returns, Refunds & Replacements

Because PABONX products are consumable dietary supplements, we do not accept returns of opened products or returns based on buyer’s remorse, except where required by applicable law.

Damaged, defective, mislabeled, or incorrect products

If your order arrives damaged, defective, mislabeled, or incorrect, please contact us within 30 days of delivery. Include your order number, a brief description of the issue, and clear photographs showing the problem.

After reviewing the claim, we may provide a replacement or refund when appropriate.

Lost shipments

If your package appears to be lost in transit, please contact us as soon as possible. Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address. Orders returned because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, customs rejection, or unpaid import fees may require additional shipping charges and may not qualify for a refund.

Order cancellations

Contact us immediately if you need to cancel an order. We will make reasonable efforts to cancel orders that have not yet entered production or fulfillment. Once an order has entered production or fulfillment, cancellation may no longer be possible.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Customer service: support@pabonx.com